Andergrove Van park in Mackay

Andergrove Van park in Mackay

by B & B Gray
(NSW)

For years we have been staying at The Andergrove Van park in Mackay and it has been great.

Now the owner of the park is also running it and the park would have gone from a 4 star park to 0!

Very, very rude arrogant woman who has taken away all the lovely palms, made the pool area smaller, stopped all the morning teas and sausage sizzles, ammenities are now dirty...

Unless you are desperate don't waste your money, I would prefer to sleep on the side of the road.

Comments for Andergrove Van park in Mackay

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Aug 17, 2011
Rating
starstarstarstarstar
When did the owner start running it?
by: Anonymous

Do you know when the owner started running the park?

We stayed there in February 2011 and we weren't happy with it either.

The service wasn't good and we weren't given our money back (or at least we were charged a cancellation fee) when we wanted to go inland because of the approaching cyclone Yasi.

Feb 11, 2012
Rating
star
Terrible park
by: Anonymous

I would not stay here again even if they paid me to.

Office staff are rude and unhelpful, they double charged my credit card and during a 3 week stay they put the rental up 28% and demanded back rent for the difference.

When I declined, they went ahead and charged my credit card anyway.

The amenities are dirty, cockroaches in our cabin and forget having a shower for longer than 90 seconds, because that's how long you will have hot water for.

Never again will I stay at Andergrove Van Park, a bad experience indeed.

Feb 13, 2012
Rating
starstarstarstarstar
to 'Terrible Park'
by: Anonymous

Gee that's too bad if they charge you whether you like it or not!!

Jun 24, 2012
Rating
star
Unhappy campers.
by: Anonymous

My wife and i agree with past comments we also found them rude and told us they don't make mistakes when it was found they had changed our bookings and said it was our fault not happy and will not be back.

Mar 28, 2015
Rating
starstarstarstarstar
Unfortunately the owner is running it again
by: Anonymous

The owner is an extremely rude and arrogant person who refers to the residents as trailer trash and all the managers she has had are thieves. She has just fired the managers who were excellent. This is only a couple of months after the last excellent managers walked out in disgust. She is abusive to staff, residents and visitors and totally disregards any laws that she disagrees with. Simply states that she is the owner and can do whatever she likes. After a couple of court cases this has been proven wrong, but she considers that irrelevant.

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